Privacy Policy

1. Introduction

Kleen Up (“we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the information you give us when you visit kleenup.co.za or use our cleaning services.

By using our website or our services, you agree to the terms in this Privacy Policy.

2. Information we collect

We may collect:

• Contact information: your name, email address, phone number and physical address
• Service enquiry details: the service you are asking about, preferred dates and any specific requirements
• Payment information: billing details where applicable (we do not store full card details)
• Website usage data: pages visited, time on site, browser type and IP address, collected through cookies and analytics tools

3. How we use your information

We use your personal information to:

• Respond to enquiries and send quotes
• Schedule and deliver our cleaning services
• Process payments and send invoices
• Send service reminders or follow-up messages
• Improve our website and services
• Comply with legal obligations

We will never sell, rent or trade your personal information to third parties for marketing.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use the site.

You can turn cookies off in your browser settings, but some parts of the website may then not work properly.

5. Sharing of information

We only share your personal information with trusted third parties where needed, including:

• Service providers, such as payment processors, scheduling software or IT support
• Legal authorities, where the law requires us to disclose information

Every third party we work with must handle your information securely and in line with data protection law.

6. Data storage and security

We store your personal information securely and take reasonable technical and organisational steps to protect it against unauthorised access, disclosure or misuse.

No method of sending data over the internet is 100% secure, so we cannot guarantee absolute security.

7. Retention of data

We keep your personal information only for as long as we need it for the purpose it was collected, or as the law requires. After that, we delete or anonymise it securely.

8. Your rights

Under the Protection of Personal Information Act (POPIA) and South African law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information (subject to legal obligations)
• Object to us processing your information
• Lodge a complaint with the Information Regulator of South Africa

To use any of these rights, email us at bookings-joburg@kleenup.co.za.

9. Third-party links

Our website may link to other websites. We are not responsible for their privacy practices or content, so please read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new date.

11. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact Kleen Up (Pty) Ltd on bookings-joburg@kleenup.co.za or 010 158 0588. Office hours: Monday to Saturday, 08:00 to 16:30.